Upon receipt of your electric scooter you have 10 days to inspect it for damage or defects in build. In the case that damage or defects are found, the manufacturer will repair it or replace it at the manufacturer's discretion, for free.
In the case that you choose to return the scooter for reasons other than damage or defects, you have 10 days to call us for a Return Authorization Release Form. After returning this form to us, we will give you a Return Authorization Number. You will be responsible for the return shipping charge and a 15% restocking fee.
If you can no longer use the original box for returns, you can purchase one from us for the cost of the box and shipping. After the manufacturer has received your return in like-new condition, we will refund the purchase price of the item less the outbound freight charge and restocking fee.
Cancellations: If you cancel the order after it has already shipped you will be responsible for shipping charges both ways and a restocking fee.
Return Policies for Other Products
Adjustable Beds: Adjustable beds are subject to a $250 charge for in-home setup, a $250 charge for in-home reboxing, a $250 charge for outbound shipping, and a $250 charge return shipping in addition to the standard return policy above. Any mattress that has been used is non-returnable.
Adjustable Bed Linens: Adjustable bed linens are custom made and therefore non-returnable except in the case of manufacturing defects.
Bath Lifts: Bath lifts cannot be returned for hygiene reasons. Repairs are covered by the manufacturer's warranty.
Dumbwaiters: Dumbwaiters are custom made for every order therefore we cannot accept any returns. If you wish to cancel your order, it will be subject to a 10% cancellation fee.
Lift Chairs: Lift chairs that are ordered in stock configurations are subject to the 10 day return period listed above. "Built Chairs", which are any lift chairs that have upgraded or crossover fabrics, non-standard options, or Leather Lift Chairs, are non-returnable.
Reclining Massage Chairs: Reclining massage chairs cannot be returned. Repairs are covered by the manufacturer's warranty.
Stair Lifts
Curved Stair Lifts: Curved stair lifts are custom made products. The track is custom made to the curves of your stairs. As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.
There are no returns on curved stair lifts, no exceptions.
- Cancellation Prior to Shipment:
- AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.
- Refused Shipment Policy: There are no returns on curved stair lifts, no exceptions.
Straight Stair Lifts: Straight stair lifts are semi-custom made products. The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.
AmeriGlide straight stair lifts may be returned within 5 business days of receipt for full refund less the following:
- Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return Shipping: Return shipping is the obligation of the customer.
- Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
- Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Electric Scooters 4 Less may assign its rights and duties under this Agreement to any party at any time without notice to you.
